Our stories

Butagaz and Zagatub

Since 2015, Butagaz has been developing a start-up accelerator programme, named Zagatub, focused on smart and innovative comfort in the home.

Butagaz and Zagatub

Since 2015, Butagaz has been developing a start-up accelerator programme, named Zagatub, focused on smart and innovative comfort in the home. The Zagatub team identify and select high potential start-ups that are developing new services and products to address the home technology market and identify new consumption trends for future business.

The Zagatub team provides support to accelerate the success of selected start-ups, for example in commercialisation, testing, communication support and focus groups.

Each of the 24 start-up members of the programme is mentored by a Butagaz employee, who is responsible for the day-to-day relationship with the start-up founder. This initiative is an excellent way to develop an innovative and entrepreneurial mind-set amongst Butagaz employees.

One of the success stories this year was the creation of a Zagatub pop-up shop in Paris for Christmas 2016 where all the products created and manufactured by the Zagatub start-ups were available for purchase.

These included a GPS tracker for kids and animals, smart shower units, sleep devices and smart games for children. More than 500 people were welcomed and 300 high tech products were sold during a two-week period, providing valuable validation and market insights for these new tech devices.

Butagaz has also used an innovation from one of the Zagatub members to support the development of its Click and Collect sales channels for gas cylinders. A simple phone app allows customers to order a cylinder and then automatically unlocks the dispensing unit when the customer arrives to collect it.

Acquisition of Esso Norway

In February 2017, DCC Retail & Oil announced that agreement had been reached to acquire Esso‘s retail petrol station network in Norway for a consideration of NOK 2.43 billion (c.£235 million).

Acquisition of Esso Norway

In February 2017, DCC Retail & Oil announced that agreement had been reached to acquire Esso's retail petrol station network in Norway for a consideration of NOK 2.43 billion (c.£235 million). This is DCC Retail & Oil's second major acquisition from Esso, following on from the acquisition of the Esso Express and Esso Motorway network sites in France in 2015.

The Esso network in Norway comprises 142 company-operated sites and has contracts to supply a further 108 Esso-branded dealer owned stations, selling over 600 million litres of fuel per annum in total. The network is the third largest in Norway with approximately 20% 1 of retail volumes. As part of the transaction, DCC Retail & Oil will enter into long-term brand and supply agreements with Esso Norge AS.

DCC Retail & Oil's retail operations hub, based in Drogheda (just north of Dublin), will be used for the majority of the key functions (including pricing and procurement) for the business, when the acquisition completes, which is expected to take place in the final calendar quarter of 2017. This will facilitate the separation of the business from the integrated Esso systems on which it currently operates, building on DCC's lean and efficient operational infrastructure specifically designed for the integration of the Esso Express and Esso Motorway networks in France

DCC Retail & Oil's strategy is to expand its retail petrol station business by building positions in new geographies, with strong local market shares. DCC Retail & Oil is leveraging its retail hub and spoke business model to facilitate this geographic expansion while maintaining low cost operations. The acquisition of Esso's retail petrol station network in Norway is a further step in the achievement of this strategy. On completion of the acquisition, DCC Retail & Oil will operate c. 1,000 retail petrol stations across Europe and supply c. 2,000 dealer-owned stations.

1 Estimate based on Wood MacKenzie market data

DCC Vital leverages its operational excellence

DCC Vital’s Williams Medical Supplies (‘Williams’) based in Wales and Fannin in Ireland have teamed up to create ‘Fannin Direct’, a new e-commerce platform specifically designed to address the Irish primary care market.

DCC Vital leverages its operational excellence

DCC Vital's Williams Medical Supplies ('Williams') based in Wales and Fannin in Ireland have teamed up to create 'Fannin Direct', a new e-commerce platform specifically designed to address the Irish primary care market.

Fannin has a long-established heritage of supplying medical products to hospitals in Ireland. Williams is the leading supplier of medical goods and services to the primary care sector in Britain, serving more than 9,000 GP surgeries, commissioning groups and corporate healthcare providers. Combining the brand equity and operational strengths of the respective businesses, this new venture has enabled a broadly based, customer centric proposition to be quickly rolled out to the Irish primary care sector. Utilising the expertise of the commercial team in Williams, a new dedicated e-commerce platform for the Irish market has been established with all marketing and product range selection undertaken in-house. Dedicated sales staff in Williams proactively target customers with outbound calls, while inbound enquiries from Ireland are seamlessly routed to the contact centre in Wales. Orders are shipped directly from Williams' dedicated 72,000 sq ft primary care distribution centre and received by customers in Ireland within just two working days.

Since the launch in November 2016, impressive results are already being realised, including securing a solus long-term supply deal with the HSE for 'CervicalCheck' – Ireland's National Cervical Screening Programme. Replacing the previous incumbent of seven years, Fannin Direct exclusively supplies a range of vaginal specula to over 1,500 GP practices in Ireland, providing a strong platform for building customer relationships, up-selling and basket expansion.

The quick turnaround and low cost to serve, while leveraging Williams' operational excellence in both e-commerce and logistics and accessing its extensive product portfolio has allowed DCC Vital to quickly launch a competitive offering, targeting a new channel in a market where it already enjoys a strong reputation through Fannin.

Acquisition of Hammer broadens the DCC Technology portfolio

In December 2016, DCC Technology acquired Hammer, a specialist distributor of server and storage solutions in the UK and Continental Europe.

Acquisition of Hammer broadens the DCC Technology portfolio

In December 2016, DCC Technology acquired Hammer, a specialist distributor of server and storage solutions in the UK and Continental Europe.

Based in Basingstoke, Hampshire and employing 165 people, Hammer distributes server and storage products for a broad range of leading suppliers including Dell, Intel, NetApp, Seagate and Western Digital. The business is heavily service led, providing bespoke product design and build solutions tailored to the requirements of customers in specific industries. Hammer sells to value added resellers, cloud service providers and system integrators from sales offices in the UK, France, Germany, Sweden, the Netherlands and Belgium and is particularly focused on vertical markets including media, financial services and security.

Hammer's business is complementary to Exertis' existing server and storage business, significantly strengthening Exertis' supplier portfolio and adding almost 1,000 reseller customers. The acquisition also provides Exertis with an experienced and ambitious management team who have remained in place to drive growth in the business within the Exertis group.

In the period since acquisition, Hammer and Exertis have extended their vendor portfolio in the server and storage space and have taken advantage of cross selling opportunities between the two sets of customers, leading to strong revenue and operating profit growth. Further development opportunities are being identified.

The acquisition of Hammer is an excellent fit and has helped to extend the footprint of DCC Technology for key server and storage products. In addition, it has strengthened our leading position in the UK market and helped to bring more product and customer balance to the business.

Adding value across retail networks

Following the acquisition of the Esso Retail network in France, DCC Retail & Oil has pursued a strategy to optimise value on the acquired retail network.

Adding value across retail networks

Following the acquisition of the Esso Retail network in France, DCC Retail & Oil has pursued a strategy to optimise value on the acquired retail network. Management have focused on a number of areas to bring further value including:

Retail propositions
When Esso converted the network to the unmanned Esso Express proposition, a large portion of the network was left with some excess land, which gave DCC the opportunity to maximise the retail offerings and provide a range of services to fuel consumers. The rollout of Amazon 'Click and Collect' facilities has commenced across a portion of the network, utilising the excess space on locations ideally situated for consumers to pick up deliveries. In addition, management have engaged with various outlet operators with a view to providing a range of hot and cold food offerings and other services.

Incremental transport offerings
The business has invested in additional AdBlue (an additive helping reduce exhaust emissions for diesel engines) supply points on the retail network, increasing the number of sites dispensing AdBlue from 20-60 with plans to invest further in the network. This investment provides customers with a more complete retail network offering and additional income for DCC Retail & Oil.

Brand investment
In partnership with Exxon, DCC Retail & Oil has invested significantly to rebrand the sites under Exxon's new fuel and image programme, Synergy ™ which has recently been launched globally by Exxon. The improved fuel offering to the consumer will leverage the vast investment Exxon continue to undertake in performance fuels and provide DCC's customers with refreshed and renewed retail sites at which to purchase their fuel.

LPG cylinders
In conjunction with Butagaz, 'Click and Collect' automatic LPG cylinder dispensers have been installed on a number of DCC's retail sites, with plans to further extend across the Express network in the coming years, allowing consumers to collect Butagaz cylinders 24 hours a day and thereby fully leveraging commercial opportunities within the wider DCC Group.

DCC Health & Beauty Solutions extends its European reach

DCC Health & Beauty Solutions operates five facilities in Britain, supplying a full service offering to a range of international health and beauty brand owners.

DCC Health & Beauty Solutions extends its European reach

DCC Health & Beauty Solutions operates five facilities in Britain, supplying a full service offering to a range of international health and beauty brand owners. Its service offering includes ideation product development, formulation, contract manufacturing, packing and regulatory support.

Initially DCC Health & Beauty Solutions focused on business development with leading brands based in Britain. Strong development with these customers means that by 2012, although its customer base was predominantly British, a large proportion of output (approximately 35%) was consumed outside Britain.

Investment in facilities and sales and business development capability (both domestic and international) has resulted in significant growth, with overall revenues more than doubling over the last five years and international revenues almost tripling in the same period.

Today the business has direct commercial relationships with a broad range of European and international health and beauty brand owners, as well as British based customers, and provides local support to customers particularly in Scandinavia, Germany, Poland, Benelux, France, Italy and the Iberian Peninsula. This international customer base accounts for approximately 50% of output.

DCC Health & Beauty Solutions provides its customers with high quality market insights, targeted new product development, and manufacturing and regulatory support from its British based facilities.