ENERGY SOLUTIONS PATHWAYS

We have analysed how the energy transition might unfold for our commercial & industrial and domestic customers where we operate off the natural gas grid. We will shift our commercial & industrial customers from oil to biofuel or liquid gas, and install solar and/or combined heat and power solutions on-site for customers. Our domestic customers are moving away from fossil energy more slowly. Solar-as-a-service and drop in biofuel for existing boilers are new solutions for early adopters.

MULTI-ENERGY SOLUTIONS FOR COMMERCIAL & INDUSTRIAL Customers
We will grow our lifetime value (LTV) through transition. Our commercial & industrial customer relationships average 10-20 years in duration. We want to become the "best customer company" in energy with inclusive and independent solutions.
UK hospitality customer example
1 Assumed LTV = 7 years
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MULTI-ENERGY SOLUTIONS FOR DOMESTIC CUSTOMERS
We will grow our lifetime value (LTV) through transition. We will make at least as much as we do today, as customers move to a hybrid (fossil plus electrification) or full electrification solution for their heating needs. We have long-standing customer relationships of 7-10 years on average with our domestic customers. We have strong local brands in market and we want to be the “best customer company” in energy.
UK domestic customer example
1 Assumed LTV = 7 years
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COMMERCIAL & INDUSTRIAL
Lower carbon energy such as liquid gas and energy efficiency solutions drive most emissions reduction. For early adopters, rooftop solar (to replace power from the grid) and biofuels become key parts of the energy mix.
COMMERCIAL & INDUSTRIAL
Technologies that we piloted for early adapters in the 2020s will reach scale. Solar and energy efficiency solutions will be widespread. Biofuel will be plentiful as a replacement for oil-based fuels to drive decarbonisation.
COMMERCIAL & INDUSTRIAL
As we approach 2050, we will have achieved most of the possible reduction in carbon emissions. Technologies such as hydrogen and ammonia will reach commercial scale allowing for the final push to net zero.
Domestic
Customers move slowly in most geographies. They will mainly continue to use liquid gas or oil (kerosene) though we'll provide new solutions such as solar & heat pump or biofuel.
Domestic
Greater mass adoption of new heating solutions especially heat pumps, rooftop solar and biofuel. Solar-as-a-service develops as does more widespread domestic EV charging.
Domestic
On-site power solutions are likely to include self-generation, battery storage solutions and scaled bidirectional EV charging capabilities in homes. Advanced biofuels such as e-fuels or hydrogen might be used for complex heating solutions.