ENERGY SOLUTIONS PATHWAYS
We have analysed how the energy transition might unfold for our commercial & industrial and domestic customers where we operate off the natural gas grid. We will shift our commercial & industrial customers from oil to biofuel or liquid gas, and install solar and/or combined heat and power solutions on-site for customers. Our domestic customers are moving away from fossil energy more slowly. Solar-as-a-service and drop in biofuel for existing boilers are new solutions for early adopters.
MULTI-ENERGY SOLUTIONS FOR COMMERCIAL & INDUSTRIAL Customers
We will grow our lifetime value (LTV) through transition. Our commercial & industrial customer relationships average 10-20 years in duration. We want to become the "best customer company" in energy with inclusive and independent solutions.
UK hospitality customer example
1 Assumed LTV = 7 years
MULTI-ENERGY SOLUTIONS FOR DOMESTIC CUSTOMERS
We will grow our lifetime value (LTV) through transition. We will make at least as much as we do today, as customers move to a hybrid (fossil plus electrification) or full electrification solution for their heating needs. We have long-standing customer relationships of 7-10 years on average with our domestic customers. We have strong local brands in market and we want to be the “best customer company” in energy.
UK domestic customer example
1 Assumed LTV = 7 years